Delivery InfoOur standard delivery options and prices will be displayed with each item as you proceed to checkout.
We only ship to UK mainland addresses.
It may be possible to ship to the Highlands, Islands of Scotland, Northern Ireland,
Isle of Man, Isles of Scilly and the Channel Islands. Please email before purchasing for courier postage charges.
| Delivery Terms and Conditions We will endeavour to dispatch orders within 48 hours of receipt (Mon -Thurs). Orders placed on Friday, Saturday or Sunday will be dispatched on Monday. Saturday deliveries may be possible but will incur an extra charge. Please contact us for details before placing an order. Orders must be received by 11.00am on a Thursday for Saturday delivery.
Once your order has been placed we will notify you by email.
All orders require a signature on delivery. It is the sender's responsibility to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replacing.
Cheshire Baskets cannot be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.
We cannot accept responsibility or any costs incurred as the result of a delay in delivery by the Couriers due to adverse weather conditions or accident. In such cases complimentary chocolates, or on-line credit voucher will be offered as a gesture of goodwill. Where damage has occurred due to such delay a replacement will be dispatched to the recipient.
For orders that are for urgent delivery or if you have a questions please e-mail us or phone for information.
Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).
If, for any reason, a basket needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made or an incomplete address has been given the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.
We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.
For deliveries made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.
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